A message to our customers regarding COVID-19 – Updated July 14th, 2020

As parts of the country move into reinstating restrictions as the result of the recent second wave of COVID-19 cases, CSE Uniserve wishes to remind our customers, partners and community of the measures in place to ensure we continue providing you with the best services and support.

Essential Services Support Provider

As an acknowledged provider to customers operating in “essential services”, we continue to operate without any reductions to our staffing levels and you can be confident the resources remain in place to continue supporting you.

COVID-19 Business Continuity Planning Group (BCPG)

Our BCPG remains in place and continues to ensure that staff are kept up to date on the latest news and advice from governments; safety and extra hygiene standards are maintained; communication plans are in place, and that all precautionary measures and actions are regularly reviewed and documented.

Our Business Operations

Across ANZ we continue to operate with our people either at work in the office maintaining distancing rules, from our customer sites, or from home. Our team understand they are must not come to work if they or any of their family members are feeling any symptoms associated with COVID-19. Should this occur, our team are instructed to call their manager and then contact their doctor. Steps for returning to work are stipulated in our internal communications plan.

Customer Meetings

We respectfully request that communications with your CSE contact continue to primarily be conducted via phone, text, email or video conferencing. Where it is necessary to meet in person or for our service and support team to attend your site, we will of course make the necessary arrangements for this to occur.

Products

We bulk ordered extra stock at the beginning of the lockdown and have everything on hand to assist customers. We have maintained a high level of stock and equipment so that we can continue to service our customers without any delay

Critical Communications

Our Orion Network, spanning Australia and New Zealand, continues operations 24/7 and with support from our 3 remotely enabled NOC’s ensures our customers remain connected to their workforce in the event carrier services ever go off air.

Please contact us if you have any questions or concerns at this time.